Refund Policy

At Air Vision Tours, we prioritize customer satisfaction and aim to provide the best possible service. We understand that plans can change, and sometimes circumstances require adjustments to travel arrangements. Therefore, we have developed a transparent and fair refund policy to accommodate our customers’ needs.

1. Cancellation Policy:

• All cancellation requests must be made in writing via email or through our customer service hotline.
• Cancellations made [24/hours] prior to the scheduled departure will be eligible for a full refund.
• Cancellations made within [24/hours] of the scheduled departure may be subject to a cancellation fee.
• Certain promotional fares or special offers may have different cancellation terms, which will be clearly communicated at the time of booking.

2. Refund Process:

• Refunds will be processed using the original payment method whenever possible.
• Please allow up to [3 days/weeks] for the refund to be reflected in your account, as processing times may vary depending on your financial institution.
• If the refund is being issued via a different method or to a different account, please provide the necessary details to facilitate the process.

3. Exceptions:

• In cases of flight disruptions due to unforeseen circumstances such as adverse weather conditions, natural disasters, or other force majeure events, Air Vision Tours will make every effort to accommodate passengers on alternative flights or provide suitable compensation.
• Refunds for unused portions of travel arrangements (e.g., hotel accommodations, tours, activities) will be subject to the terms and conditions of the respective suppliers or service providers.

4. Modifications and Amendments:

• Changes to existing bookings may be subject to modification fees or fare differences, depending on the nature of the change and the applicable fare rules.
• Please contact our customer service team to inquire about modifying your booking, and we will assist you in finding the best possible solution.

5. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our dedicated customer service team. We are here to assist you and ensure that your travel experience with Air Vision Tours exceeds your expectations.

This refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information. Thank you for choosing Air Vision Tours for your travel needs.